【文章标题】：Tasklet (YC P26) 正在招聘客户成功工程师
【文章正文】： 关于该职位 About the role Tasklet正在构建企业用于运行AI代理的商业平台。客户用简单英语描述预期结果，Tasklet就能立即或在云端24/7全天候地通过其工具和系统完成工作。 Tasklet is building the AI platform companies use to run their business on agents. A customer describes an outcome in plain English, and Tasklet gets the work done across their tools and systems—immediately or in the cloud 24×7.
我们的用户正在用Tasklet构建真实的自动化流程——连接数十种服务、编写复杂工作流，并将关键工作委托给AI代理。当出现故障或困惑时，他们获得的帮助质量将决定其选择深入使用还是放弃。但我们不想仅通过堆人力处理工单来解决这个问题，而是希望通过更好的产品、更完善的自助资源、更智能的自动化以及更高效的内部工具来系统性优化。 Our users are building real automations with Tasklet — connecting dozens of services, writing complex workflows, and trusting an AI agent with critical work. When something breaks or gets confusing, the quality of help they get determines whether they go deeper or give up. But we don’t want to solve this just by throwing people at support tickets. We want to solve it by making everything work better — through better product, better self-serve resources, smarter automation, and better internal tooling.
我们正在寻找能成为客户对接工作核心负责人的人才：处理入站支持、实时与用户沟通、主动帮助高价值客户深度使用Tasklet，并通过持续自动化改进系统，在客户持续获得成功的同时降低你的工作负荷。 We’re looking for someone to become a core owner of our customer-facing work: handle inbound support, talk live with users, proactively help high-value customers get more out of Tasklet, and relentlessly automate and improve the system so your workload keeps going down while our customers keep getting more successful.
这是为具备1-5年经验的技术达人量身打造的职位，要求擅长客户沟通，并渴望在AI初创公司成长为全能型客户对接人才。 This is a great role for someone with roughly 1–5 years of experience who is a technology power user, great with customers, and excited to grow into a broad customer-facing role at an AI startup.
薪酬待遇 Compensation
- 基本工资
- Salary
- 14万→18.5万美元
- 185k
- 股权
- Equity
- 0.075%→0.15%
- 0.075% → 0.15% 含竞争力福利（医疗/牙科/视力保险、401k退休计划、4周带薪假、免费午餐等） Competitive benefits (medical, dental, vision, 401k, 4 weeks PTO, free lunch, etc.)
工作职责 Responsibilities
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主导邮件与电话入站支持。诊断并解决跨数十种外部服务、代码执行、网页浏览及文件管理的复杂产品问题
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Own inbound customer support via email and calls. Diagnose and resolve complex issues across a product that touches dozens of external services, runs code, browsesthe web, and manages files
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打造卓越的客户互动体验。每次交流都应提升客户对Tasklet的评价，要求能清晰解释复杂技术概念，让用户感受到被理解，并对其问题处理充满信心
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Make every customer interaction excellent. When a customer interacts with you, they should come away thinking more highly of Tasklet. You’ll explain complex technical ideas clearly, make people feel understood, and create confidence that their issue is being handled well
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维护现有客户关系。确保客户满意度，发掘产品新用法，深化合作关系。提供高接触度的入驻培训、使用指导和产品演示
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Own existing customer relationships. Ensure customers are loving Tasklet, help them find new ways to use the product, and grow our relationships. Provide high-touch onboarding, training, and demos
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向产品与工程团队反馈洞见。系统记录故障点、困惑处与功能缺失，直接协同工程团队修复问题（包括自主推动部分修复）
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Feed insights back to product and engineering. Systematically capture what’s breaking, what’s confusing, and what’s missing, and work directly with eng to fix it — including driving some fixes yourself
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构建AI增强型支持工作流。运用Tasklet等工具自动化处理常规支持请求，从而聚焦关键问题
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Build AI-augmented support workflows. Use Tasklet (and other tools) to automate handling of common support requests so you can focus on the most important issues
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优化内部工具与流程。开发仪表盘、管理面板及自动化方案以提升客户服务效率
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Improve our internal tooling and processes. Build dashboards, admin panels, and automations that make us more efficient at serving customers
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创建并完善自助资源。编写帮助文档、指南、示例及内部手册，减少入站咨询量并助力用户自主成功
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Create and improve self-serve resources. Write help docs, guides, examples, and internal playbooks that reduce inbound volume and help users succeed without needing to contact support
理想候选人 Our ideal candidate
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具备1-5年经验，怀揣雄心壮志，寻求在高速发展的AI初创公司获得陡峭成长曲线
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You’re ambitious, have roughly 1–5 years of experience, and are looking for a high-slope opportunity at a fast-growing AI startup
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曾担任高度自主权角色，能快速理解复杂问题并与商业客户高效协作
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You’ve spent time in a high-agency role where you had to quickly understand messy problems and work effectively with business customers
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热爱且擅长人际交往。富有魅力，具备异常清晰简洁的沟通能力，对用户怀有真诚同理心，天生擅长建立信任与好感
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You love working with people, and you’re great at it. You’re charismatic and an unusually clear, concise communicator. You have genuine empathy for users and are a natural at building trust and goodwill
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技术达人，热衷解决技术问题（无论是否拥有技术学位）
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You’re a technology power user and love solving technical problems, whether or not you have a technical degree
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深度AI化并热衷自动化——已在工作生活中高频使用AI，始终关注最新AI产品功能，遇到重复性工作必先寻求自动化方案而非硬扛
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You’re AI-pilled and love to automate — you already use AI heavily in your work and life and are always looking to understand the latest AI products and features. When you see repetitive work you automate it away — you don’t just power through it